What we do
We help you leverage the combined power of people and technology.
We are all familiar with the disruptive capability of technology. One key capability is the abilty to let people work from home. What Sinousia calls the 'The Power of Virtual.'
But virtual is a tool and resource, not an outcome. The outcome of virtual work is better customer service, greater care of our environment, and redundancy of customer service operations.
We offer our clients two distinct service offerings to take their contact center virtual:
Managed Support: Maneuver through the tricky virtual waters with subject matter experts in the trenches with your employees and first and second level leaders.
Outsourced Services: Fully integrated virtual outsourced contact center service. All of our employees are US based and native English speakers.
Not sure which approach works best for you? No problem! We are happy to participate in a brainstorming session – with a no sales call to action. Come with your list of questions. We are here to help!
How we do it
We utilize Accelerated Connectivity, Integrated Technology, and Complete Security.
Our Accelerated Connectivity combines dynamic human interaction with an organizational process to reduce the friction and increase momentum in the customer experience. Sinousia understands customer experience is the most important strategic measure for our clients, and that engagement and resolution both equally drive that outcome.
Our Integrated Technology is a best in class automation, telephony, and interactive omni-channel solution, with seamless interconnectivity, allowing your customers to engage you across all platforms. Our technology is 100% cloud based, easy to implement, and compatible with most existing CRM systems. It offers business managers a way to collect and organize data to provide transparency to support decision making.
Our Complete Security provides your customers comprehensive, end to end protection for their data during their entire journey with us. From taking financial data, to PCI compliance where applicable, our systems provide peace of mind in an era of increasing risk.
From our trademarked UPconnect® service offering to our Front Line Data Capture process, Sinousia is a partner that helps you accelerate your customer connection.